We’re here to help

Whether you’re experiencing a technical issue, reporting a bug, or have a question about using A.L.I.C.E., we’re here to help you get back to recording as quickly as possible.

A.L.I.C.E. is an evolving platform, and clear feedback from real users plays an important role in improving stability, performance, and future features.

How to Get Support

You can contact support directly at:

[email protected]

For faster issue tracking and better troubleshooting, we recommend using the support form below. Submitting details such as your operating system, app version, and diagnostic logs helps us resolve issues more efficiently.

Before You Submit a Ticket

Including the following information will help us assist you faster:

• A clear description of what you were trying to do

• What happened instead of the expected result

• Your operating system (macOS or Windows)

• The A.L.I.C.E. app version you’re using

• Any connected cameras or audio devices involved

• Screenshots or screen recordings, if available

If A.L.I.C.E. provides a diagnostic log, attaching it can significantly speed up troubleshooting.

What We Can Help With

Support is available for issues related to:

• Installation and setup

• Camera or device connection problems

• Recording and session behavior

• Audio input selection and monitoring

• Stability, crashes, or error messages

• Questions about features or workflows

If you’re unsure which category your issue falls under, choose the closest option — we’ll route it appropriately.

Response Expectations

During Early Access, response times may vary depending on volume and issue complexity. Critical issues affecting recording stability are prioritized.

We appreciate your patience and detailed feedback as we continue refining the platform.

Early Access Note

Because A.L.I.C.E. is in active development, you may occasionally encounter behavior that is still being refined. Reporting these issues helps directly shape future releases and improvements.

Your feedback genuinely matters.

Support Form

Please use the form below to submit your request.
You’ll be contacted by email if additional information is needed.