A.L.I.C.E. Privacy Policy

Last updated: Dec 29 2025

A.L.I.C.E. macOS App Privacy (Mac App Store)

The macOS A.L.I.C.E. app:

  • Does not collect any personal data
  • Does not track users
  • Does not use analytics
  • Stores all recordings locally on the user’s device
  • Does not transmit data to external servers

Diagnostic logs:

  • Are generated locally
  • Are only shared if the user manually chooses to send them
  • Are not collected automatically

This section applies only to the Mac App Store version of the app

Section 2 — Website, Early Access, and Support Privacy

A.L.I.C.E. (“we,” “our,” or “us”) is committed to protecting your privacy. This section explains how we collect, use, store, and protect information when you visit our website, join Early Access, or contact our support team. It does not apply to the Mac App Store version of the A.L.I.C.E. app unless you explicitly initiate contact.

By using our website or software, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information:

1.1 Information You Provide Directly

  • Name

  • Email address

  • Early Access signup information

  • Messages sent to support

  • Diagnostic logs you upload manually

  • Any additional information you include in forms or emails

1.2 Usage Information

If you contact support or voluntarily submit diagnostic logs, those materials may include:

  • App version

  • Device type

  • Crash logs

  • Camera and audio device lists

  • Technical data needed to diagnose issues

Diagnostic logs are only transmitted to us when you choose to upload them.

1.3 Website Usage

We may collect limited analytics information such as:

  • Pages viewed

  • Time spent on the site

  • Browser type

  • Referring pages

This helps us improve the website experience.

We do not track or sell personal browsing data.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Providing support and answering questions

  • Improving the A.L.I.C.E. software

  • Communicating Early Access updates and product announcements

  • Diagnosing bugs, crashes, or device compatibility issues

  • Maintaining the security and functionality of the app

  • Fulfilling legal or regulatory obligations

We do not sell, rent, or trade your personal information.

3. How We Protect Your Information

We take reasonable technical and organizational measures to protect your data, including:

  • Secure storage of support tickets

  • Limited internal access

  • Industry-standard encryption where appropriate

  • Manual review of diagnostic files only when provided

However, no digital platform can guarantee complete security.

4. How Diagnostic Logs Are Handled

If you choose to submit a diagnostic ZIP or log file:

  • It is used only to troubleshoot and improve A.L.I.C.E.

  • It may contain device names, OS details, or technical metadata

  • It does not include your video content or recordings

  • Logs are kept only as long as needed for support purposes

You may request deletion at any time.

5. Sharing of Information

We do not share your personal information except:

  • When required by law

  • With your explicit permission

  • With secure third-party services we use for email delivery or analytics

These services are contractually obligated to protect your information.

We do not sell personal data.
We do not share user information with advertisers.

6. Your Choices and Rights

You may:

  • Request access to the data we have about you

  • Request corrections or updates

  • Request deletion of your information

  • Opt out of marketing emails at any time

To make a request, contact:
📩 [email protected]

7. Data Retention

We retain:

  • Support emails until resolved

  • Diagnostic files only as long as needed for troubleshooting

  • Early Access signup information until you unsubscribe or request deletion

8. Children’s Privacy

A.L.I.C.E. is not intended for use by children under 13.
We do not knowingly collect personal information from children.

9. International Users

If you access our website or software from outside the United States, your data may be processed in the U.S. By using our services, you consent to this processing.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically.
When we do, the “Last updated” date at the top of the page will be revised.

Continued use of our website or software means you accept the updated terms.

11. Contact Us

If you have questions about this Privacy Policy or your information, please contact us: [email protected]